Refund/Return Policy

At R & F Designs, customer satisfaction is important to us. Because most products are custom-made, our refund and return policy differs from traditional retail stores.

Custom Products

Due to the personalized nature of our products, custom apparel, embroidery, laser engraved items, plaques, awards, and promotional products are non-refundable and non-returnable once production has begun.

Order Approval

Customers are responsible for reviewing and approving all proofs, artwork, spelling, sizes, and design details before production.

Errors approved by the customer are not eligible for refunds or replacements.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of receiving your order.

We may request photographs of the issue to determine an appropriate resolution.

If the issue is determined to be our error, we will repair, replace, or remake the item at no additional cost.

Order Cancellations

Orders may be canceled before production begins.

Once production has started, deposits and payments may be non-refundable due to labor and material costs already incurred.

Shipping

At this time, R & F Designs serves customers locally and does not offer out-of-state shipping.

Local pickup and local delivery options may be available depending on location.

Contact Us

For questions regarding returns, refunds, or order issues, please contact:

R & F Designs LLC
Email: randfdesignsllc@gmail.com